Create Ticket
To create ticket first need to create ticket form and configure workflow for approval.
Go to Repository app and configure ticket form.
Click on Add Repository button to create form
Enter Title, its description and select template as helpdesk and click on Submit button
Add fields which you want and click on Save button
A New form shows in the list
If you want update form then click on Name and edit form
Configure Workflow
Click on Name of Repository
Click on Edit Workflow button
Configure Approval stages as you want and Save
Go to Employee Helpdesk(I-Helpdesk)
Go to Services to see created ticket
A New created ticket shows in the services
Raise Ticket
When users encounter problems they can raise ticket to initiate the process of getting the problem resolved
Go to Services
Click on ticket which you want to Raise
Filled up all details and click on Save
Once you raise ticket, ticket shows in My Ticket and My Dashboard
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Last updated 11 months ago