> For the complete documentation index, see [llms.txt](https://docs.aiflo.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.aiflo.app/employee-helpdesk/create-ticket.md).
# Create Ticket
To create ticket first need to create ticket form and configure workflow for approval.
Go to Repository app and configure ticket form.
Click on Add Repository button to create form
Enter Title, its description and select template as helpdesk and click on **Submit** button
Add fields which you want and click on **Save** button
A **New** form shows in the list
If you want update form then click on **Name** and edit form
### Configure Workflow
Click on **Name of Repository**
Click on **Edit Workflow** button
Configure Approval stages as you want and **Save**
Go to **Employee Helpdesk**(I-Helpdesk)
Go to **Services** to see created ticket
A **New** created ticket shows in the services
### Raise Ticket
When users encounter problems they can raise ticket to initiate the process of getting the problem resolved
Go to **Services**
Click on ticket which you want to **Raise**
Filled up all details and click on **Save**
Once you raise ticket, ticket shows in **My Ticket** and **My Dashboard**
Last updated 16 December 2025