> For the complete documentation index, see [llms.txt](https://docs.aiflo.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.aiflo.app/employee-helpdesk/faq-and-details.md).
# FAQ and Details
### **Configuring FAQ**
Go to E-Helpdesk.
Click on **Services** to manage service-specific information.
On the service cards displayed, click the **Settings** option (located on each card).
In the settings panel, go to the **FAQ** tab to begin adding FAQs.
Click on **+New Record** to add new FAQ.
Add question, answer and sequence and **save** it.
If we add a sequence, then the question will be clarified according to that sequence.
Once saved, the FAQ will appear in the grid view.
From there, you can edit or delete the FAQ, as well as view it using the 3-dot action menu.
FAQs can be viewed directly on the **Services** card by clicking on **FAQ**.
### **Configure Service Details**
On the service cards in the **Services** section, click on the **Settings** option (similar to configuring FAQs).
In the settings panel, switch to the **Details** tab.
Add the necessary **Request Details** in the provided fields.
Click **Save** to store the information.
Once saved, you can preview the details by clicking on the **Preview** button to ensure everything is entered correctly.
After adding the service details, users can view them on the **Services** card.
Navigate to the **Services** menu and click on **Details** to view the added information.
**Purpose of Configuring FAQs for Employees**
1. Instant Answers: Provides employees with quick access to solutions for common work-related questions.
2. Improved Efficiency: Helps employees resolve issues faster, improving workflow and reducing downtime.
3. Self-Service: Empowers employees to find information independently without relying on support teams.
4. Reduced Wait Times: Minimizes delays by eliminating the need to contact helpdesk for routine queries.
5. Consistent Information: Ensures all employees receive accurate, standardized responses across the organization.
6. Empowerment: Enables employees to troubleshoot and solve problems on their own, enhancing confidence and productivity.
**Purpose of Service Details**
1. Clear Service Information: Gives users a clear understanding of what a service includes, how it works, and any limits.
2. Request Guidance: Helps users know exactly what steps to follow when making a service request.
3. Transparency: Ensures users know what to expect, building trust and satisfaction.
4. Efficiency: Makes service handling smoother by reducing misunderstandings and unnecessary back-and-forth communication.
Last Updated 17 December 2025