> For the complete documentation index, see [llms.txt](https://docs.aiflo.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.aiflo.app/employee-helpdesk/manage-ticket.md).
# Manage Ticket
Once ticket is raising its goes through approval cycle which is configured in workflow
After ticket is raised its shows in My tickets of whose raise ticket in **My Dashboard** and **My Ticket**
After click on **View** button user is able to open ticket details page
In ticket details page shows all ticket details like ticket details, Requester details, Action log and task
When ticket is raised, initiator is able to see **Cancel** and **Update** button to update cancel request
After ticket is raised its assigned to **Support Team** and its shows in **Team Tickets**
**Support Team** will open ticket details page and assign ticket to any member of Support team
When ticket is assigned to support team member then ticket shows in **Pending Tickets** of that member
When ticket is assigned to Support team member it shows **Open** status and 4 actions **Cancel**, **Update, Complete** and **Reject** in ticket details page
Support Team member is able to add **Comments** and required **Attachments** and its shows in **Action log** of ticket details page
Support team member is able to update status with according ticket progress first it shows **Open** status
When Support Team(Approver) start working on ticket they will update **In Progress** status
If support team member (Approver) needs any other details from requester then he will update **Awaiting User Info** status
When Requester added input or needed details in ticket details page its status automatically changed **Awaiting Customer Info** to **In Progress**
If Issue is resolved, then support team member(Approver) update **Resolved** Status and it shows 6 actions
If issue is not resolved, then he will click on **Not Resolved** action and Status will be changed to **In Progress**
If issue is resolved, then Approver will click on **Close** Action and ticket will comes in **Completed Tickets**
Requester or Initiator is able to **Reopen** ticket after ticket is closed
When Requester **Reopen** ticket, its status changed to **Open** and tickets will again be assigned to Support team (First Approver)
Once the ticket is Closed, Initiator is able to fill up Feedback form
All Approvers is able to manage task related to that ticket in ticket itself
You can check all assigned task in **My Ticket**
