# Manage Ticket

Once ticket is raising its goes through approval cycle which is configured in workflow

After ticket is raised its shows in My tickets of whose raise ticket in **My Dashboard** and **My Ticket**

![](https://help.quickappflow.com/~gitbook/image?url=https%3A%2F%2F531923687-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FnhvnNmu6p9CSODwQTjgf%252Fuploads%252FyYUYX7CKqtcxXCZxFLcU%252F0.png%3Falt%3Dmedia\&width=768\&dpr=4\&quality=100\&sign=dc5c4174\&sv=1)

After click on **View** button user is able to open ticket details page

![](https://help.quickappflow.com/~gitbook/image?url=https%3A%2F%2F531923687-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FnhvnNmu6p9CSODwQTjgf%252Fuploads%252FIo9L64iCojZuvc8jLZDg%252F1.png%3Falt%3Dmedia\&width=768\&dpr=4\&quality=100\&sign=24482a92\&sv=1)

In ticket details page shows all ticket details like ticket details, Requester details, Action log and task

![](https://help.quickappflow.com/~gitbook/image?url=https%3A%2F%2F531923687-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FnhvnNmu6p9CSODwQTjgf%252Fuploads%252F8JP8nMSyULJOOyfGG85Q%252F2.png%3Falt%3Dmedia\&width=768\&dpr=4\&quality=100\&sign=2ddcef5b\&sv=1)

When ticket is raised, initiator is able to see **Cancel** and **Update** button to update cancel request

![](https://help.quickappflow.com/~gitbook/image?url=https%3A%2F%2F531923687-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FnhvnNmu6p9CSODwQTjgf%252Fuploads%252FWoWIsJrXAjMTga69k2vq%252F3.png%3Falt%3Dmedia\&width=768\&dpr=4\&quality=100\&sign=f629faed\&sv=1)

After ticket is raised its assigned to **Support Team** and its shows in **Team Tickets**

![](https://help.quickappflow.com/~gitbook/image?url=https%3A%2F%2F531923687-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FnhvnNmu6p9CSODwQTjgf%252Fuploads%252F9PMdIkCIl2DBLQL6GCMN%252F4.png%3Falt%3Dmedia\&width=768\&dpr=4\&quality=100\&sign=ab5ff55c\&sv=1)

**Support Team** will open ticket details page and assign ticket to any member of Support team

![](https://help.quickappflow.com/~gitbook/image?url=https%3A%2F%2F531923687-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FnhvnNmu6p9CSODwQTjgf%252Fuploads%252FZwOIFet6f1Ir5ErQzz45%252F5.png%3Falt%3Dmedia\&width=768\&dpr=4\&quality=100\&sign=2e93ee93\&sv=1)

When ticket is assigned to support team member then ticket shows in **Pending Tickets** of that member

![](https://help.quickappflow.com/~gitbook/image?url=https%3A%2F%2F531923687-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FnhvnNmu6p9CSODwQTjgf%252Fuploads%252FGyBABF3ji4AvWl0LxoPR%252F6.png%3Falt%3Dmedia\&width=768\&dpr=4\&quality=100\&sign=a8c674fc\&sv=1)

When ticket is assigned to Support team member it shows **Open** status and 4 actions **Cancel**, **Update, Complete** and **Reject** in ticket details page

![](https://help.quickappflow.com/~gitbook/image?url=https%3A%2F%2F531923687-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FnhvnNmu6p9CSODwQTjgf%252Fuploads%252F7SzexLyiymxjK9aU27DD%252F7.png%3Falt%3Dmedia\&width=768\&dpr=4\&quality=100\&sign=8dab4bc7\&sv=1)

Support Team member is able to add **Comments** and required **Attachments** and its shows in **Action log** of ticket details page

![](https://help.quickappflow.com/~gitbook/image?url=https%3A%2F%2F531923687-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FnhvnNmu6p9CSODwQTjgf%252Fuploads%252F7gZMwOyTrxZU8sv3qsq6%252F8.png%3Falt%3Dmedia\&width=768\&dpr=4\&quality=100\&sign=51545682\&sv=1)

Support team member is able to update status with according ticket progress first it shows **Open** status

![](https://help.quickappflow.com/~gitbook/image?url=https%3A%2F%2F531923687-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FnhvnNmu6p9CSODwQTjgf%252Fuploads%252F5zqiBW29VqWhoQNK52aV%252F9.png%3Falt%3Dmedia\&width=768\&dpr=4\&quality=100\&sign=b89e882b\&sv=1)

When Support Team(Approver) start working on ticket they will update **In Progress** status

![](https://help.quickappflow.com/~gitbook/image?url=https%3A%2F%2F531923687-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FnhvnNmu6p9CSODwQTjgf%252Fuploads%252FZZ8JVYfhZJzcGk0De0d9%252F10.png%3Falt%3Dmedia\&width=768\&dpr=4\&quality=100\&sign=3c88cdf5\&sv=1)

If support team member (Approver) needs any other details from requester then he will update **Awaiting User Info** status

![](https://help.quickappflow.com/~gitbook/image?url=https%3A%2F%2F531923687-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FnhvnNmu6p9CSODwQTjgf%252Fuploads%252FhtcBwcrwTAHXOTTHmrZT%252F11.png%3Falt%3Dmedia\&width=768\&dpr=4\&quality=100\&sign=5ce515fb\&sv=1)

When Requester added input or needed details in ticket details page its status automatically changed **Awaiting Customer Info** to **In Progress**

![](https://help.quickappflow.com/~gitbook/image?url=https%3A%2F%2F531923687-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FnhvnNmu6p9CSODwQTjgf%252Fuploads%252Fz1Mo3sUy6Tio1J8l86q7%252F12.png%3Falt%3Dmedia\&width=768\&dpr=4\&quality=100\&sign=5cf82ae7\&sv=1)

If Issue is resolved, then support team member(Approver) update **Resolved** Status and it shows 6 actions

![](https://help.quickappflow.com/~gitbook/image?url=https%3A%2F%2F531923687-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FnhvnNmu6p9CSODwQTjgf%252Fuploads%252Fa5TdgZ4XHld2loYyhxPf%252F13.png%3Falt%3Dmedia\&width=768\&dpr=4\&quality=100\&sign=89e44bcc\&sv=1)

If issue is not resolved, then he will click on **Not Resolved** action and Status will be changed to **In Progress**

![](https://help.quickappflow.com/~gitbook/image?url=https%3A%2F%2F531923687-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FnhvnNmu6p9CSODwQTjgf%252Fuploads%252F1F93NUKeOSFsQoPYZkTO%252F14.png%3Falt%3Dmedia\&width=768\&dpr=4\&quality=100\&sign=bb64cd01\&sv=1)

If issue is resolved, then Approver will click on **Close** Action and ticket will comes in **Completed Tickets**

![](https://help.quickappflow.com/~gitbook/image?url=https%3A%2F%2F531923687-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FnhvnNmu6p9CSODwQTjgf%252Fuploads%252FvqwMuITRiz3nmBZUSaqu%252F15.png%3Falt%3Dmedia\&width=768\&dpr=4\&quality=100\&sign=e54a8009\&sv=1)

Requester or Initiator is able to **Reopen** ticket after ticket is closed

![](https://help.quickappflow.com/~gitbook/image?url=https%3A%2F%2F531923687-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FnhvnNmu6p9CSODwQTjgf%252Fuploads%252FyPZYsUNPkbDdRfXXrleF%252F16.png%3Falt%3Dmedia\&width=768\&dpr=4\&quality=100\&sign=8beeb4db\&sv=1)

When Requester **Reopen** ticket, its status changed to **Open** and tickets will again be assigned to Support team (First Approver)

![](https://help.quickappflow.com/~gitbook/image?url=https%3A%2F%2F531923687-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FnhvnNmu6p9CSODwQTjgf%252Fuploads%252FUZspTFaWLS9JfAIUAkXk%252F17.png%3Falt%3Dmedia\&width=768\&dpr=4\&quality=100\&sign=2f6229a\&sv=1)

Once the ticket is Closed, Initiator is able to fill up Feedback form

![](https://help.quickappflow.com/~gitbook/image?url=https%3A%2F%2F531923687-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FnhvnNmu6p9CSODwQTjgf%252Fuploads%252FsXQflmtdxFOwccAekVXi%252F18.png%3Falt%3Dmedia\&width=768\&dpr=4\&quality=100\&sign=ffd20662\&sv=1)

All Approvers is able to manage task related to that ticket in ticket itself

![](https://help.quickappflow.com/~gitbook/image?url=https%3A%2F%2F531923687-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FnhvnNmu6p9CSODwQTjgf%252Fuploads%252FmVHUCkcVj8skTjys6VtB%252F19.png%3Falt%3Dmedia\&width=768\&dpr=4\&quality=100\&sign=5f503b39\&sv=1)

You can check all assigned task in **My Ticket**

![](https://help.quickappflow.com/~gitbook/image?url=https%3A%2F%2F531923687-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FnhvnNmu6p9CSODwQTjgf%252Fuploads%252FmfrV9YA2sTTsFPITH6EI%252F20.png%3Falt%3Dmedia\&width=768\&dpr=4\&quality=100\&sign=b4c6a6d\&sv=1)