> For the complete documentation index, see [llms.txt](https://docs.aiflo.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.aiflo.app/employee-helpdesk/update-ticket.md).
# Update Ticket
You can update ticket form and workflow from services by clicking on setting
Go to **Services**
Click on **Setting** which is on ticket
After click on **Setting,** you can update ticket form
Click on **Edit Form** button to update form
Make necessary changes and click **Save**
To update Workflow, go to **Workflow Setting**
Make necessary changes and click on **Update** button
You can delete Workflow by clicking on **Delete** button
If you want to give permission to Initiator or any approver for fields (Hide, Editable or Read only) then click on Permission button
Configure fields and click on **OK** button
Last Updated 16 December 2025