> For the complete documentation index, see [llms.txt](https://docs.aiflo.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.aiflo.app/helpdesk/manage-ticket..md).
# Manage Ticket.
Once ticket is raise its goes through approval cycle which is configured in workflow.
After ticket is raised its shows in My tickets of whose raise ticket in **My Dashboard** and **My Ticket.**
After click on **View** button user is able to open ticket details page.
In ticket details page shows all ticket details like ticket details, Requester details, Action log and task.
When ticket is raised, initiator is able to see **Cancel** and **Update** button to update cancel request.
After ticket is raised its assigned to **approver** and its shows in **Team Tickets.**
**Approver** will open ticket details page and assign ticket to any member of team or itself.
When ticket is assigned to team member or itself then ticket shows in **Pending Tickets** of that member.
When ticket is assigned to itself or team member it shows **Open** status and 4 actions **Cancel**, **Update, Complete** and **Reject** in ticket details page.
Approver is able to add **Comments** and required **Attachments** and its shows in **Action log** of ticket details page.
Approver is able to update status with according ticket progress first it shows **Open** status.
When Approver start working on ticket they will update **In Progress** status.
If Approver needs any other details from requester then he will update **Awaiting Customer Info** status.
When Requester added input or needed details in ticket details page its status automatically changed **Awaiting Customer Info** to **In Progress.**
If Issue is resolved then Approver update **Resolved** Status and it shows 6 actions.
If issue is not resolved then he will click on **Not Resolved** action and Status will changed to **In Progress.**
If issue is resolved then Approver will click on **Close** Action and ticket will comes in **Completed Tickets.**
Requester or Initiator is able to **Reopen** ticket after ticket is closed.
When Requester **Reopen** ticket, its status changed to **Open** and tickets will again assigned to team (First Approver).
Once the ticket is Closed , Initiator is able to fill up Feedback form.
All Approvers is able to manage task related to that ticket in ticket itself.
You can check all assigned task in **My Ticket** .
