# Customer

### Create and Manage Customer <a href="#create-and-manage-customer" id="create-and-manage-customer"></a>

In AiFLo CRM, you can add customers in three ways

1. Convert the opportunity into a customer
2. Add customer individually
3. Import customers

### Convert the opportunity into a customer <a href="#convert-the-opportunity-into-a-customer" id="convert-the-opportunity-into-a-customer"></a>

To convert opportunity

Go to **Sales** and click on **Opportunity**

<figure><img src="https://160083056-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmK2RCoJJtarg5gUVoIgX%2Fuploads%2FR3nvXgAVCOcLK6FrWCl7%2Fimage.avif?alt=media&#x26;token=67d9952f-1469-4da6-b873-6d5a02b0e104" alt=""><figcaption></figcaption></figure>

Hover the mouse on the opportunity and click on the Action menu (3 vertical dots) ![](https://help.quickappflow.com/~gitbook/image?url=https%3A%2F%2F531923687-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FnhvnNmu6p9CSODwQTjgf%252Fuploads%252Fp9xFS2KsK8wBcA67goQZ%252F1.png%3Falt%3Dmedia\&width=300\&dpr=4\&quality=100\&sign=3a2b36b3\&sv=2) for the record that you would like to convert and click the **convert** button.

<figure><img src="https://160083056-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmK2RCoJJtarg5gUVoIgX%2Fuploads%2F9GEBcRq2LaY9uEcaZKRd%2Fimage.avif?alt=media&#x26;token=1a6438c9-1da4-4220-8ebc-bb46d8966d2a" alt=""><figcaption></figcaption></figure>

You need to select that convert opportunity as New Customer or Existing Customer, move **this opportunity to stage,** and click on the **convert** button

<figure><img src="https://160083056-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmK2RCoJJtarg5gUVoIgX%2Fuploads%2FanSHGk4mzOg2ZbexY24w%2Fimage.avif?alt=media&#x26;token=97ee06d0-1755-4964-9ad2-13feca61e2a0" alt=""><figcaption></figcaption></figure>

The newly added **Customer** will be in the first position on the list

<figure><img src="https://160083056-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmK2RCoJJtarg5gUVoIgX%2Fuploads%2FGKTEHhYqc8ON3bVhwYSn%2Fimage.avif?alt=media&#x26;token=e94fda4d-d6b0-479a-a311-11d6dfa8a239" alt=""><figcaption></figcaption></figure>

### Add customer individually <a href="#add-customer-individually" id="add-customer-individually"></a>

On the customer page, click on the **+New** button to add a **New Customer**

<figure><img src="https://160083056-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmK2RCoJJtarg5gUVoIgX%2Fuploads%2FsWJaRe8OyczapJLUpt3R%2Fimage.avif?alt=media&#x26;token=a5c5c99e-3479-4dac-a42a-ecc2ae1644cc" alt=""><figcaption></figcaption></figure>

Add all the details and click on **Save**

<figure><img src="https://160083056-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmK2RCoJJtarg5gUVoIgX%2Fuploads%2Fis5xrrXSNmd5rK21WQsy%2Fimage.avif?alt=media&#x26;token=73221227-34e2-4373-a125-b789c52d8539" alt=""><figcaption></figcaption></figure>

The newly added **Customer** will be in the first position on the list

<figure><img src="https://160083056-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmK2RCoJJtarg5gUVoIgX%2Fuploads%2FgzYjuNQVGOu7APQG0iof%2Fimage.avif?alt=media&#x26;token=a98c3f95-8ee2-49c3-a7ea-098bb302ba60" alt=""><figcaption></figcaption></figure>

### Import customers <a href="#import-customers" id="import-customers"></a>

When you have a huge list of contacts in a spreadsheet and you would like to add them as **Customers** in your system, you can import the file and they will be added as Customers.

<figure><img src="https://160083056-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmK2RCoJJtarg5gUVoIgX%2Fuploads%2FrqxgWo23K4aLvIQSQhgJ%2Fimage.avif?alt=media&#x26;token=f0aee5b8-ccb3-446d-8c1f-98396ca871de" alt=""><figcaption></figcaption></figure>

On the **Customer** page, click on the **Import** button

You can **Download Template** in xlsx format

<figure><img src="https://160083056-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmK2RCoJJtarg5gUVoIgX%2Fuploads%2F2gnH1ZEDd1TL26XVGSkq%2Fimage.avif?alt=media&#x26;token=f169da0f-38ac-4fdd-a843-556bbaf2b246" alt=""><figcaption></figcaption></figure>

Make Sure you fill up all **Required Fields** data while importing data

<figure><img src="https://160083056-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmK2RCoJJtarg5gUVoIgX%2Fuploads%2FRaoHp59xMHyaCh62WOgg%2Fimage.avif?alt=media&#x26;token=a7132ae6-781f-49f4-98c1-8b34e3d0e25f" alt=""><figcaption></figcaption></figure>

Click on **Upload bulk data** to upload your Opportunity list

<figure><img src="https://160083056-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmK2RCoJJtarg5gUVoIgX%2Fuploads%2FamB0CoDOxpySzEDTJnoC%2Fimage.avif?alt=media&#x26;token=f362166b-70f2-4bf5-8a67-42f16c2b0d30" alt=""><figcaption></figcaption></figure>

After uploading Customers in xlsx file format, you can see imported customers in the customer list

<figure><img src="https://160083056-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmK2RCoJJtarg5gUVoIgX%2Fuploads%2F5nMXivx7RIhDOufmoTLf%2Fimage.avif?alt=media&#x26;token=a6d77b64-0cf6-45d1-b986-9287c8948153" alt=""><figcaption></figcaption></figure>

Last updated 11 December 2025
