# User Mapping

### User Permission <a href="#user-permission" id="user-permission"></a>

To give access of E-helpdesk app follow Below steps

Go to **User Management** App

<figure><img src="https://160083056-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmK2RCoJJtarg5gUVoIgX%2Fuploads%2FEhJiOe1pxLSia4KbPt9d%2Fimage.png?alt=media&#x26;token=e27797d4-6776-4533-9fb3-dfe1a0f430b2" alt=""><figcaption></figcaption></figure>

Go to **User Mapping** tab and click on **+New Record** tab

![](https://help.quickappflow.com/~gitbook/image?url=https%3A%2F%2F531923687-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FnhvnNmu6p9CSODwQTjgf%252Fuploads%252FZY7nXGPxojF2523yrgGq%252F1.png%3Falt%3Dmedia\&width=768\&dpr=4\&quality=100\&sign=6d9995dd\&sv=1)

Select App name as **E-Helpdesk** and select users which you want to allow for E-Helpdesk and click on **Save** button

![](https://help.quickappflow.com/~gitbook/image?url=https%3A%2F%2F531923687-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FnhvnNmu6p9CSODwQTjgf%252Fuploads%252F1Rn1cS3s1GsKtUtB38CN%252F2.png%3Falt%3Dmedia\&width=768\&dpr=4\&quality=100\&sign=57928993\&sv=1)

### Edit User Mapping <a href="#edit-user-mapping" id="edit-user-mapping"></a>

You can choose to edit the user mapping that you have created.

To edit user mapping

Click on the Action (3 vertical dots) ![](https://help.quickappflow.com/~gitbook/image?url=https%3A%2F%2F531923687-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FnhvnNmu6p9CSODwQTjgf%252Fuploads%252FnUbE9wTy94kUc3VLH2AO%252F3.png%3Falt%3Dmedia\&width=300\&dpr=4\&quality=100\&sign=2cb2dc4f\&sv=1) for the record which you would like to edit and click the **Edit** button

![](https://help.quickappflow.com/~gitbook/image?url=https%3A%2F%2F531923687-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FnhvnNmu6p9CSODwQTjgf%252Fuploads%252FwCUlDlkPTrmX5EGrqJkz%252F4.png%3Falt%3Dmedia\&width=768\&dpr=4\&quality=100\&sign=62022c76\&sv=1)

Make the necessary changes and click **Save**

![](https://help.quickappflow.com/~gitbook/image?url=https%3A%2F%2F531923687-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FnhvnNmu6p9CSODwQTjgf%252Fuploads%252FkWOKYpPPGeuNUXlsLOWz%252F5.png%3Falt%3Dmedia\&width=768\&dpr=4\&quality=100\&sign=5cafb367\&sv=1)

### Delete User Mapping <a href="#delete-user-mapping" id="delete-user-mapping"></a>

User mapping once added can be deleted if no longer necessary

To delete user mapping

Click on the Action (3 vertical dots) ![](https://help.quickappflow.com/~gitbook/image?url=https%3A%2F%2F531923687-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FnhvnNmu6p9CSODwQTjgf%252Fuploads%252FAxzUXG7SpaXSQuXKQJAa%252F6.png%3Falt%3Dmedia\&width=300\&dpr=4\&quality=100\&sign=e6d1537b\&sv=1) for the record which you would like to delete and click the **Delete** button

![](https://help.quickappflow.com/~gitbook/image?url=https%3A%2F%2F531923687-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FnhvnNmu6p9CSODwQTjgf%252Fuploads%252FSBFckjEQxlm6H0dPafuX%252F7.png%3Falt%3Dmedia\&width=768\&dpr=4\&quality=100\&sign=4442a34f\&sv=1)

Give your confirmation in the popup and the record will be deleted

![](https://help.quickappflow.com/~gitbook/image?url=https%3A%2F%2F531923687-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FnhvnNmu6p9CSODwQTjgf%252Fuploads%252Frl43UaOIaJ503fnWdBKU%252F8.png%3Falt%3Dmedia\&width=768\&dpr=4\&quality=100\&sign=3cba2925\&sv=1)

Last updated 16 December 2025