> For the complete documentation index, see [llms.txt](https://docs.aiflo.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.aiflo.app/crm/user-mapping.md).
# User Mapping
CRM permission is the levels of access and actions that users are granted within a CRM system. Properly managing CRM permission is essential for maintaining data security, ensuring user roles align with their responsibilities, and safeguarding sensitive customer information.
### User Permission
To give access of CRM app follow below steps.
Go to **User Management** App
Go to **User Mapping** tab and click on **+New Record** tab.
Select App name as **CRM** and select users which you want to allow for CRM and click on **Save** button.
### Edit User Mapping
You can choose to edit the user mapping that you have created.
To edit user mapping
Click on the Action (3 vertical dots)  for the record which you would like to edit and click the **Edit** button
Make the necessary changes and click **Save**
### Delete User Mapping
User mapping once added can be deleted if no longer necessary
To delete user mapping
Click on the Action (3 vertical dots)  for the record which you would like to delete and click the **Delete** button
Give your confirmation in the pop up and the record will be deleted
Last updated 15 December 2025