User can update ticket form and workflow from services by clicking on setting
Go to Services and click on Setting which is on ticket .
After click on Setting you can update ticket form .
Click on Edit Form to update form.
Make necessary changes and click Save .
To update Workflow go to Workflow Setting.
Make necessary changes and go to Finish tab and finish it.
User can delete Workflow by clicking on Delete button .
If user want to give permission to Initiator or any approver for fields (Hide, Editable or Read only), click on Permission tab and configure permission.
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Last updated 3 months ago